Shipping & Returns

Returns Policy

Please check and confirm the item in good condition upon delivery and inform us on the spot if have any issue. We will provide refurbishment for all minor defects and one time replacement set for major defects (broken wood, cracked glass etc), subject to stock availability.

Shipping fee, Installation fee, Handling fee and Re-stock fee will be charged if order wrong color, size, cancel order or request exchange after receiving.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

No Return, No Refund and No Cancellation for all customized order. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Please ensure that your items meet all of the following returnable conditions:

  • New condition and unused 
  • Original packaging 
  • Item is not marked as “As-Is” or "Final Sale" (indicated on the product page) 

AiDeal reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.


Shipping Policy

AiDeal currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. 

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

Our Standard Delivery timing is Monday to Friday, between 10.00am - 6.00pm. For your convenience, we also offer Saturday and evening deliveries for an extra fee. Please contact us for special arrangement once order completed.